This page is dedicated to making our shipping policy as clear as possible for our customers. The following is how Cougar Chemical and it's employees feel about shipping to you, our customer.
- We want to get things to you as quickly as humanly possible.
- To keep things simple, we offer Free Shipping in the continental United States on all orders over $75 with qualified products.
- Most products in our Online Store qualify for free shipping. Equipment and chemical in quantities of 5 gallons or higher are subject to freight charges. Sales of 5 gallon pails, 55 Gallon Drums, 275 Gallon Totes and most equipment require freight. Please call us at 800-467-3270 or email us at firstname.lastname@example.org to place these orders.
- If there is a shipping charge (for expedited shipping, for example), we are not in business to "profit" from shipping; you are charged what we are charged.
- Our primary shipping service is Fed Ex Ground. Most orders take 5-7 business days for delivery from coast-to-coast (most of our products ship from our main warehouse in Memphis, TN).
- Most orders placed before 12pm CST will ship the same day. We are closed on Saturday and Sunday so no orders are shipped out on the weekends.
- Some products are shipped directly from our vendors. If this is the case, there is a likelihood that there will be a delay in providing tracking information.
Sometimes we run out of products that we sell before we can show them as out of stock on our website. When an order is placed and a product is out of stock, we will attempt to contact our customer by both phone and email. This allows you to decide if you would like to wait for the product, change the order, or cancel the order all together. If contact cannot be established, we will keep the order live until the product becomes available and ship it then.
Free Shipping Offers:
Any time you choose free shipping, your items will ship using UPS Ground. This service usually takes 5-7 business days to deliver from the time the items have shipped. This should be within 48 hours unless you are notified by phone or email provided. Orders received before 12:00 CST will often ship the same day. Keep in mind we are closed on the weekends, so this time could be extended longer. Free shipping promotions are available on domestic shipments within the continental United States, only.
Your Shipping Cost:
We do not make any profit from shipping. Only the cost of sending your items to you are calculated and billed. This ensures our customers the satisfaction of receiving the lowest rates possible. We Make every effort to ensure your package arrives in perfect condition.
We so not ship internationally or outside of the continental United States.